STORE POLICY
Customer Care
Hide and Seek Ministries (HSM) is dedicated to providing high quality products and excellent customer service. We want you to be satisfied with your purchase.
Privacy & Safety
HSM wants to keep your information safe! Payment methods provided on the HSM website are offered through the trusted companies of Paypal and Stripe. Please view their policies below:
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Payment Methods
We offer safe and secure payment methods that do not require you to set up an account.
- We accept all major debit and credit cards (through a third party company called Stripe.)
HSM does not see your debit/credit card information.
- We also accept payments through PayPal. You do not have to set up an account to use PayPal, and HSM does not have access to your payment method information.
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Affiliate Links
Some products offered on the HSM store are provided by a third-party website. When a customer clicks on an affiliate link for a product, they will be redirected to one of the following websites: Amazon, SunFrog. Each website offers a safe online shopping experience. For affiliate products, all purchases (including shipping, returns, and customer service inquiries) will be done through the corresponding third-party company according to their policies and procedures. Each purchase you make, by going through one of the links in the HSM store, benefits our ministry and helps us spread the Word of God around the world. Thank you for your support, and we sincerely hope you enjoy these products we have handpicked just for you! Feel free to contact us if you have questions.
Return Policy
If you are not satisfied with your purchase, you can return the product and get a full refund. We do not refund shipping costs.
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Return the product within 10 days from the date you received it. (The return must be postmarked within the 10-day window.) Any product you return must be in the same condition you received it, otherwise a refund will not be issued. The customer is responsible for the return shipping cost.
For all returns, customers must complete the Product Return Form (located here).
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Once we receive your returned product and Product Return Form, we will contact you letting you know we received it. If the product meets the above criteria, we will issue the refund through the original payment method.
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We do not offer refunds on digital downloads.
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Returns may be sent to:
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Hide and Seek Ministries
500 W. Chestnut Expy #1835
Springfield, MO 65801